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At Salon RIVIERA, we value your time and strive to provide the best experience for all our clients. To ensure we can accommodate everyone and manage our schedule efficiently, we kindly ask that you adhere to the following cancellation policy:

 Cancellations and Rescheduling 

- We require at least 24 hours notice for all cancellations or rescheduled appointments.

- Cancellations made less than 24 hours before your appointment may result in a **50% charge** of the service booked.

- Same-day cancellations or no-shows will incur a **100% charge** of the service booked.

 Late Arrivals  

- If you arrive more than 15 minutes late, we may not be able to accommodate your appointment, and it will be treated as a cancellation subject to our fees.

- If we are able to accommodate, your appointment may need to be shortened to ensure our next client is seen on time.

 No-Shows  

- Clients who miss their appointment without any notice will be charged the full service fee.

- After **two no-shows**, a non-refundable **deposit** will be required to book any future appointments.

 Appointment Reminders 

- As a courtesy, we will send a reminder via [text/email] 4 days  prior to your scheduled appointment. However, it is the client’s responsibility to remember the appointment time and adhere to our cancellation policy.

 Emergency Situations

- We understand that emergencies happen. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible, and we will do our best to accommodate you.

Thank you for understanding and respecting our policy. It helps us maintain smooth operations and provide the best service for all our clients.

If you have any questions, please feel free to contact us at (253)858-2820.